Introduction
At BK Arogyam, your satisfaction is our priority. This Return and Refund Policy outlines the terms for returning or refunding medicines, consultation services, and other products.
Medicines
Due to the nature of medicines, returns and refunds are subject to the following conditions:
- Medicines can only be returned if they are delivered in damaged or defective condition.
- Returns must be requested within 7 days of receipt.
- Returned medicines must be unopened, unused, and in their original packaging.
Consultation Services
Our consultation services are non-refundable. However, if you experience any issues with the service, please contact us at doctor@bkarogyam.com, and we will address your concerns promptly.
Other Products
For non-medicine products, the following return policy applies:
- Products can be returned within 15 days of receipt.
- Returned items must be unused, undamaged, and in their original packaging.
- Products purchased during a sale or promotion are not eligible for returns.
Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at doctor@bkarogyam.com or call us at 8081222333.
- Provide your order details, including the order number and reason for return.
- Follow the instructions provided by our team to ship the item back to us.
Refund Policy
Refunds will be processed as follows:
- For medicines: Refunds will be issued only if the return conditions are met.
- For other products: Refunds will be processed after the returned item passes inspection.
- Refunds for eligible products will be credited to the original payment method within 7-10 business days.
Shipping Costs
The cost of return shipping is the responsibility of the customer unless the return is due to an error on our part (e.g., wrong or defective item received).
Contact Us
If you have any questions or concerns about our Return and Refund Policy, please contact us: