Introduction
At BK Arogyam, we strive to ensure that our customers are satisfied with their purchases and services. This Refund Policy outlines the process and terms for refunds on medicines, consultation services, and other products.
Eligibility for Refunds
Refunds are subject to the following conditions:
- Refunds for medicines will only be issued if the products are damaged or defective upon delivery.
- Consultation services are non-refundable except in cases of technical issues or service failures.
- Other products may be eligible for refunds if returned within 15 days in unused, undamaged condition.
Refund Process
To request a refund, follow these steps:
- Contact our customer support team at doctor@bkarogyam.com or call us at 8081222333.
- Provide your order details, including the order number and reason for requesting a refund.
- Our team will evaluate your request and guide you through the refund process.
Refund Timelines
Refunds will be processed as follows:
- Refunds for eligible medicines will be issued within 7-10 business days of approval.
- For consultation services, approved refunds will be processed within 5 business days.
- Refunds for other products will be initiated after the returned item passes inspection.
Refund Method
Refunds will be credited to the original payment method used at the time of purchase. If the original payment method is not available, alternative arrangements can be made by contacting our support team.
Exclusions
The following are not eligible for refunds:
- Products purchased during sales or promotions.
- Opened or used medicines unless found defective or damaged upon delivery.
- Refund requests made beyond the specified time frame.
Contact Us
If you have any questions or concerns about our Refund Policy, feel free to reach out to us: